Home Careers Account Executive

Account Executive

Job Summary

The Account Executive is a highly motivated, energetic individual who serves as an important connection between the client and the agency while exhibiting core values of curiosity, warmth and perseverance. They contribute to the agency purpose of helping people make decisions that are in accordance with their values by assisting in the day-to-day management of the client’s
marketing activity.

This role will actively support the Client Services team in positioning Marriner as a leading marketing communications company in the food, beverage and hospitality space. Reports to Managing Supervisor

Responsibilities include:

Client Relationships

Build and nurture positive client relationships
Actively participate in client meetings, leading calls on projects you are responsible for
Ensure meeting notes and action items are produced and published in a timely manner
Gather, consolidate, and communicate feedback from the client on campaign work to build satisfaction, recognition of agency value and secure client trust

Strategy

Perform secondary research and summarize key findings
Analyze primary research and summarize key findings
Conduct regular industry research and monitor industry news, publishing key insights to account and strategy teams
Maintain competitive reviews for clients, updating on an annual basis

Creative Support

Brief creative teams on projects in a simple and concise manner, ensuring that they are fully aware of the client’s requirements
Pull together and organize all supporting assets and information for efficient project execution
Compassionately and strategically critique creative work and provide evidence-based opinions
Ensure that the creative output matches the project brief and passes Marriner’s QA standards

Account Execution

Demonstrate organizational and time management skills to effectively manage work requirements
Ensure senior account team members are aware of all critical client deadlines to enable them to support you in prioritizing work
Work with project management to brief appropriate cross-functional team members on assigned projects
Manage and update client status sheets and Workamajig tasks on a daily basis
Review project schedules from project management identifying and resolving any discrepancies, monitor progress of projects and ensure deliverables are released in a timely manner
Take client feedback throughout every project’s lifespan and act as an intermediary between client and agency
Ensure that both internal and external stakeholders involved in projects are informed of all developments, including time, budget, delivery issues and legal matters, at every stage of the project
Understand and follow agency processes to maximize project profitability
Understand campaign performance results and support in implementation of optimizations
Understand impact of estimates against total client budget and agency revenue

Cross-Functional
Relationships

Foster good relationships with all internal departments and cross-functional teams
Encourage teamwork and practice empathetic communication
Refer to senior team members for advice and support

Skills/Experience

Bachelor’s degree is required
Minimum 2 years of professional experience
Agency experience or a client service facing role is preferred
Food, beverage or hospitality industry experience is preferred
Basic understanding of both traditional and digital marketing channels and tactics
Embody a competitive spirit for both Marriner, our clients, and doing innovative work
Enthusiast of people and building relationships
Take great pride in your work by being committed to delivering on all activities with excellence
May require overnight travel up to 5-10%

Key Performance
Indicators (KPIs)

Client relationship building
Effective and efficient execution of all marketing activities for clients

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Application